Introduction
At Mirela Pads, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not fully happy with your order, please review our Returns & Refund Policy below.
Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Items that are damaged due to misuse or negligence will not be accepted.
Non-Returnable Items
Certain items are not eligible for return:
- Custom or personalized products
- Clearance or sale items
- Used furniture or opened office supplies
Return Process
To initiate a return, please follow these steps:
- Email us at [email protected] with your order number, reason for return, and photos (if applicable).
- Our team will review your request and respond within 2 business days with return instructions.
- Return shipping must be arranged by the customer unless the item is defective or incorrect.
Refunds
we operate solely through Cash on Delivery (COD).
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos and order details. We will arrange a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund within 7 business days after confirmation, please contact us at [email protected].
International Returns
For international customers, return shipping and any applicable customs fees are the responsibility of the customer unless the return is due to an error on our part.
Contact Us
For any questions regarding returns or refunds, please email us at [email protected].